Instructions for cancellation & Cancellation form
Consumers, i.e. any individual acting for purposes which are wholly or mainly outside
those individual's trade, business, craft or profession, are entitled to cancel any contract
on the following conditions:
A. Instructions for cancellation
Right to cancel
You have the right to cancel this contract within fourteen days without giving any
The cancellation period will expire after 14 days from the day on which you acquire, or a
third party other than the carrier and indicated by you acquires, physical possession of
To exercise the right to cancel, you must inform us (Norbert Schürmann, Internethandel,
Lisa-Hausmann-Weg 1, 32547 Bad Oeynhausen, Deutschland, Tel.: 01520-3796850,
E-Mail: email@example.com) of your decision to cancel this contract by a clear
statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model
cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication
concerning your exercise of the right to cancel before the cancellation period has
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you,
including the costs of delivery (except for the supplementary costs arising if you choose
a type of delivery other than the least expensive type of standard delivery offered by us)
without undue delay and not later than fourteen days after the day on which we are
informed about your decision to cancel this contract. We may make a deduction from
the reimbursement for loss in value of any goods supplied, if the loss is the result of
unnecessary handling by you. We will make the reimbursement using the same means
of payment as you used for the initial transaction, unless you have expressly agreed
otherwise. In any event, you will not incur any fees as a result of the reimbursement. We
may withhold reimbursement until we have received the goods back or you have
supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any
event not later than fourteen days from the day on which you communicate your
cancellation from this contract to us. The deadline is met if you send back the goods
before the period of 14 days has expired.
You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling
other than what is necessary to establish the nature, characteristics and functioning of
1) Please prevent damage to and contamination of the goods. Please return the goods, if
possible, in the original packaging with all accessories and all packaging components. If
necessary, please use protective outer packaging. If you are no longer in possession of
the original packaging, please use suitable packaging providing adequate protection
against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a
precondition for effectively exercising your right to cancel.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
32547 Bad Oeynhausen
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the
following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate
Download the PDF sample cancellation form here