The shipping cost calculation is only available if there are items in the shopping basket. If there are several items, the system always automatically calculates the combined shipping costs.
Incoming orders from Monday to Thursday are processed and made ready for shipping within 24 hours. Orders that reach us from Friday to Sunday will been shipped on the following working day. Exceptions are always public holidays.
If you have ordered items with different delivery times or you NOT want your purchased goods to be shipped immediately, we can organize combined shipping at a later date.
However, you must expressly inform us with a note in "Comments" when completing the purchase, otherwise the shipment will automatically take place immediately upon availability or corresponding receipt of payment.
Customers with the status “Special” have to select the option “item storage” during the ordering process. This means that the purchased or ordered item remains in stock with us until combined shipping is agreed.
Shipping service provider
DHL: Deliveries with DHL parcel are generally insured up to a value of 500 €. If the value of the goods is higher, value-added insurance can be booked for an additional charge.
Deutsche Post: Deliveries in maxi large or standard letters are NOT insured. You can choose the "INSURED" shipping option when you check out
General: As soon as the parcel/letter has been handed over to the delivery service, we have no influence on the duration of the further transport. As a rule, shipments are delivered within 1 week within Europe and 2-4 weeks worldwide.
As soon as your order has been transferred to the shipping company and your selected shipping method includes tracking, you will receive a corresponding tracking number from us
The respective parcel service from your country offers you a shipment tracking system on its homepage. Use the service and see where your delivery is or when it is expected to arrive.
If you have any further questions, just send us an email: firstname.lastname@example.org
For deliveries to non-EU countries there are additional duties, taxes or fees that the buyer has to pay in his country.
The shipping cost calculation is only available if you have something in your shopping cart.The shipping costs can only be used if the basket is not empty.